Our Services
Turnkey Software Services
CoreFocus enterprise solutions are accessed through the cloud as fully turnkey subscription services. Services are available on a 24/7/365 basis and can be accessed from any location with internet connectivity. Individual modules can be operated independently to provide silos of capability for specific business needs. Or modules can be operated together in a tightly integrated manner to manage wireless infrastructure service activity from conception & proposal through to final implementation & delivery.
Platform Operation, Monitoring & Maintenance
All CoreFocus software services are delivered through the cloud. This cloud platform's capacity scales transparently so support businesses and user communities of any size. CoreFocus clients require no in-house technology infrastructure aside from a functioning local area network with Internet connectivity.
CoreFocus support personnel monitor and maintain cloud resources round-the-clock to assure continuous availability. The company's cloud computing provider is the industry-leading Amazon Web Services (AWS). CoreFocus computing resources on AWS are implemented in a maximally fault-tolerant manner with redundant virtual servers and networking components and real-time replication of data into "hot backup" databases to guard against data loss and service interruption.
Customer Service
CoreFocus provides support for users of its software services through an in-house team of US-based customer service specialists. Specialists are versed not just in the mechanics and usage practices of CoreFocus software but also in the idiosyncratic operational needs of the wireless industry.
Telephone support is available from 9:00 am through 7:00 pm Eastern. Email support is available during and after normal business hours.
Whether your employees need help troubleshooting an issue or just have a question about how to use a particular feature, the CoreFocus team has available to provide the support they need to succeed.
Custom Software Enhancement
CoreFocus solutions are designed to broadly support the needs of most wireless infrastructure businesses without customization. However, for clients who desire more tailored business support CoreFocus offers custom software development services. The same talented designers, engineers and quality assurance testers who build and sustain CoreFocus technology offerings are available to tailor inidividual CoreFocus modules to accommodate specialized client requirements. Software customization work can be structured a defined finite project with a fixed cost or as an ongoing stream of service provided on a continue basis over time.